I booked a couples massage for our wedding anniversary. Michelle, the person who booked the appointment was very kind and professional. Three days before the appointment she called to confirm the appointment. Our appt was at 1245, at 1229 while we were driving to our appt I received a call from Michelle cancelling our appt 16 min prior to the appt time. I then received another call from Abby who reiterated the same thing. I understand cancelling an appt. My issue comes because if that would have been us cancelling the appt under 24 hours we would have paid a fee because we didn’t give 24 hours notice. We were offered A facial in place of the COUPLES massage, not 2 facials. I chose not to reschedule. This was my first time scheduling with this spa. I won’t do it again.